FAQ (English)

As a result of the government measures all scheduled appointments with the Municipality’s service counter are cancelled except appointments for civil matters that cannot wait, such a registering a birth or death. We will contact you if your appointment is cancelled: there is no need for you to phone us.
If you are suffering from a cold or fever or are coughing and you have an appointment at the Municipality, please reschedule for a later date. For the time being, the other services provided by the Municipality will continue as usual, but please bear in mind that some matters may take longer than usual.

Please make appointments through our website wherever possible or put off making an appointment for the moment. Only if this is impossible, call us on 14 071.

Yes, if your wedding date falls within the period during which the national measures are in effect, you will not be charged for scheduling a new date. To do so complete our contact form (Dutch) or phone us on 14 071.

We are postponing the collection of these documents as far as possible until the measures have been lifted. This is possible if your current document has not yet expired or if you are not going travelling yet. You can collect your document up to 3 months after the date of requesting it, which is printed on the collection receipt. If the 3-month deadline expires before April 28, you may collect the document. Please call us at 14071 first. Please do not come if you are coughing, have a cold, sore throat or fever.

Childcare (day care, after-school care and child minders) in Oegstgeest works according to the guidelines of the Ministry of Social Affairs and Employment concerning the coronavirus.

Parents who are receiving childcare benefit should pay the invoice as usual and not make any changes on their tax return form.
In the course of this week, the Ministry will announce what will happen with the payment and compensation of childcare in the coming period.

The Ministry of Social Affairs and Employment advises parents/carers to do (continue to do) the following:

• Pay the invoice as usual.
• Do not make any changes for the tax authority, in this way you will retain your entitlement to childcare and compensation and it will continue to be paid.
• You do not have to pass on any changes or stop your childcare.

The answer below applies to all schools associated with PROO and SCOL.

Primary schools associated with PROO and SCOL also only offer care to children if one parent is working in crucial sectors, or from a single-parent family if the parent works in a crucial sector. In the coming days, the current procedure will be examined to see if it should be maintained or arranged differently, for example in collaboration with other schools or childcare.

We are following the national policy as far as possible. Please check: https://business.gov.nl/the-coronavirus-and-your-company/ for more information.

Yes you may. Please also check: https://business.gov.nl/the-coronavirus-and-your-company/ for more information.

Shops and supermarkets can stay open provided they take measures so that everyone in the shop can keep a safe distance of 1,5 metres. Also customers are expected to keep the 1,5 metres distance in order to continue to shop safely. 

Hairdressers, beauticians, nail carers and others unfortunately are not allowed to practice their profession. 

The government decided on the 31^st of March that all measures taken in the Netherlands to combat coronavirus will be extended until the 1st of September inclusive. In the week before September 1st, the government will assess what measures are necessary in the period after that date. The emergency order issued by the president of Safety Region Hollands Midden (Veiligheidsregio Hollands Midden) will remain in effect.

The extension means that sports facilities, establishments serving food and drink and other locations will remain closed until the 1st of September inclusive. Schools and childcare centres have reopened may 11th. The ban on events still applies until 1 June.

Yes your benefit will be paid, unless you received a message that you have to give some more information first. Payments are usually done on the 23^rst of every month, or before the weekend if the 23rst is a Saturday or Sunday.

Yes, you can reach us on weekdays between 09.00 and 11.00.

He or she will be available for contact via telephone.

The municipality will take a decision within 8 weeks.

The municipality will take a decision within 8 weeks.

Via an Emergency Regulation, mayors are able to execute the announced measures of the government.  On the 26^th of March the chairman of the Hollands Midden Safety region has published the new Emergency Regulation COVID-19 Safety region Hollands Midden.

On the 1^st of April additional measures are included in the Emergency Regulation. The current measures in the Emergency Regulation of the 26h of March are extended Until the 1^st of September

• it is forbidden to hold meetings or to organise them. In public spaces it also is forbidden to keep a distance less than 1,5 metres between people. Penalties can be imposed in case one does not keep to these rules.
• Events are still forbidden up to the 1^st of September.
• A new measure is implemented stating that in our region it is forbidden to stay overnight at recreational parks, camping sites, marina’s, via temporary room rental or in private B&B’s up to and including the 1st^th of June.  An exception is made for permanent locations and temporary occupancy.

Please click on the links for the entire text of the Emergency Regulation and the additions made on the 1^st of April.

For more information about all rules and measures please click here to the site of the Government of the Netherlands: https://www.government.nl/topics/c/coronavirus-covid-19

Yes, it is during weekdays.

The openinghours  are:

• Monday and Tuesday: from 08:00 until 12:30
• The openinghours on Wednesday are extended, you are welcome from 08:00 until 16:00 and in the evening from 18:00 until 20:30
• Thursday and Friday: from 08:00 until 12:30.

On Saturday the facility is closed. These openinghours are temporary measures due to the coronacrisis.

Note: Only a maximum five cars is allowed on the premises. So there is a possibility that you’ll have to wait in a queue in front of the barrier. Please gather your bulky waste together, to avoid stopping by several times with only small quantities.

Do you have questions about the measures regarding the coronavirus or do you need to talk to someone? There are organizations and volunteers who can help you.
Do you want to do something for a villager? Stichting Radius Welzijn coordinates supply and demand.
For more information, check the website (in Dutch) of the Social Team Oegstgeest.
Or contact Alice van Elk 071 7074200 (Radius Welzijn) or Sietske Steenbergen 06 83079884.